Select region  
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
News
A diverse leadership yields higher earnings

Diverse teams develop better leadership

New research from ISS Denmark shows that leading diverse teams strengthens leaders’ competencies within communication, relationship building and talent development.
Besides the positive impact diversity has on the bottom line, as earlier research from ISS has proven, new research from ISS Denmark shows that diversity also has a positive impact on leadership development. 

The leader of a diverse team has to exercise more than one type of leadership and the leadership style(s) must continuously be adapted to the team's composition, to the team members' competence profiles, to the social and professional dynamics of the team, and to the team’s tasks.

The leaders who are able to navigate and adapt to this dynamic, develop a relationship-oriented, empathic management style, utilising all the competencies in the team. The day-to-day management of diverse teams holds a large potential for developing competent leaders characterised by flexible leadership styles with many facets, such as flexibility, willingness to adapt and empathy. 

These are some of the findings in a new research project called 'Diverse Teams In ISS' initiated in April 2017. By interviewing and observing daily management practices of 30 middle managers in ISS, the researchers got insights into team members and managers' daily interactions in more or less diverse teams. 

Lotte Holck, postdoc and research lead, says:

“Based on the results of the research, we found three vital management skills that are actively developed through leading diverse teams: the manager as a communicator, as relations builder and as talent developer.”

Increasing internationalisation

The Danish labour market has experienced increasing internationalisation in the past decade, with the latest figures showing that 336,840 foreign nationals found their way to the Danish labour market in 2016. This is an increase of almost 45% since 2008 – and a trend that is expected to continue (ref. note 1).

Out of ISS Denmark’s 7,107 employees, 3,413 are immigrants. According to People & Culture Director in ISS Denmark Lotte Hjortlund Andersen, the large employee diversity ensures ISS leaders are made more capable of interpreting and navigating different social and cultural contexts. 

“The leaders are developed in an organisational culture where diversity lies in the DNA. They therefore develop into human beings who understand how to meet the individual employee as he or she is.”

Creating high-performance teams

The managers’ ability to read the requirements of different team members including their particular challenges and strengths that need to be attended to in the daily collaboration in team, is enhanced by for instance their experience of training employees with diversified language skills, work- and educational backgrounds, cultural- and generational related assumptions, etc.  

“And good, effective training is essential for creating a high-performance culture and the basic requirement for a well-functioning team,” says Lotte Hjortlund Andersen.

Further findings from the research will be published in an ISS White Paper in September 2017. Former research into how diversity impacts the workplace, ‘A Diverse Leadership Yields Higher Earnings’ and ‘Diversity in Outsourcing’, can be found here.

---
Note 1: Christensen, H. (2017): 'Rekord-mange udenlandske statsborgere arbejder i Danmark'. Ugebrevet A4
 
For media enquiries
Lena Stennicke, Global Media Relations Manager, +45 38 17 65 03
 
For investor enquiries
Nicholas Ward, Head of Group Investor Relations, +45 38 17 62 51
Martin Kjær Hansen, Senior Investor Relations Manager, +45 38 17 64 31

About ISS

The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world's leading Facility Services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, property and Support Services as well as Facility Management. Global revenue amounted to DKK 79.1 billion in 2016 and ISS has approximately 500,000 employees and activities in more than 70 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers. For more information, visit www.issworld.com.
 

Press contact

224x100-Group-Communications
Group Communications
Tel: +45 38 17 62 39
E-mail: press@iss.biz

About ISS

464x207_ISSlogo
The ISS Group was founded in Copenhagen in 1901 and has grown to become one of the world’s leading facility services companies. ISS offers a wide range of services such as: Cleaning, Catering, Security, Property and Support Services as well as Facility Management. Global revenue amounted to DKK 79.2 billion in 2016 and ISS has more than 490,000 employees and activities in more than 74 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector customers.